Responsible Gambling

At Red Stag Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Red Stag Casino takes problem gambling seriously. We actively support responsible gambling practices and comply with all applicable regulations governing online gambling in Australia, including the Interactive Gambling Act 2001 and relevant state and territory legislation. We continuously review and update our practices to ensure the highest standards of player protection.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to friends or family about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused problems with your relationships or employment?
• Do you borrow money or sell possessions to fund gambling?

If you answered yes to one or more of these questions, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Red Stag Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Restrict the amount you can lose over a defined period. This helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Set a maximum amount of time you can spend playing in a single session. You will receive a notification when your session limit is approaching.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have wagered during your current session. These prompts help you stay aware of your gambling activity.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that gambling is becoming a serious problem, you can request a self-exclusion from Red Stag Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account.

To request self-exclusion, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We will process your self-exclusion request within 24 hours of receipt.

Protecting Minors

Red Stag Casino strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration and withdrawal process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and investigate the matter.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — blocks access to gambling websites on your devices

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential help is available. We encourage all players to reach out to the following Australian support services:

• Gambling Help Online
  Free, confidential support available 24/7.
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• Lifeline Australia
  Crisis support and suicide prevention services.
  Phone: 13 11 14
  Website: www.lifeline.org.au
• Beyond Blue
  Mental health support for anxiety, depression, and related issues.
  Phone: 1300 22 4636
  Website: www.beyondblue.org.au
• MensLine Australia
  Telephone and online support for men with emotional health and relationship concerns.
  Phone: 1300 78 99 78
  Website: www.mensline.org.au
• Financial Counselling Australia
  Free financial counselling for people in financial difficulty.
  Phone: 1800 007 007
  Website: www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Never chase your losses.
• Take regular breaks and set time limits for your sessions.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our Responsible Gambling policy or need assistance activating any of the tools described on this page, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on our website

This Responsible Gambling page was last reviewed and updated in June 2026.